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Elovate — York

Yorkshire, United Kingdom of Great Britain and Northern Ireland · YO26 7NH

Company overview

Elovate is a fulfilment centre in York offering scalable, tech-driven outsourced logistics and fulfilment solutions for ecommerce businesses. Based in Yorkshire, the fulfilment centre provides a comprehensive range of services including warehousing, picking and packing, shipping, returns management, and customer services. The company specialises in expert services such as kit collation, subscription box fulfilment, digital print fulfilment, and virtual gifts. Elovate serves diverse sectors including fashion, food and drink, health and beauty, home and garden, pet products, sports, alcohol and drinks, and charity organisations. Beyond fulfilment, Elovate offers contact centre services, payment processing, direct debit handling, and real-time reporting through integrated APIs and proprietary platforms. The company combines warehouse operations with document management, invoicing, and account management services, making it suitable for growing ecommerce brands requiring integrated logistics and support solutions.

Services offered

Warehousing

Secure storage and inventory management for ecommerce stock, with inbound quality control and stock processing capabilities.

Picking & Packing

Order fulfilment including item selection and packaging, with support for bespoke pack requirements.

Shipping

Dispatch services with access to a worldwide delivery network for domestic and international order fulfilment.

Returns Management

Processing and handling of customer returns, including quality control and restocking of returned items.

Customer Services

Outsourced customer support operations and response handling to enhance customer engagement.

Kit Collation

Assembly of bundled product kits and multi-item orders for ecommerce sellers.

Subscription Box Fulfilment

Specialist service for recurring subscription box packing and dispatch, including kit assembly and scheduled shipments.

Digital Print Fulfilment

In-house printing and mailing services for personalised or custom-printed materials alongside physical products.

Pack Fulfilment

Specialised packing services for custom or bespoke packaging requirements.

Virtual Gifts

Processing and fulfilment of virtual gift products and digital deliverables.

Contact Centre Services

Inbound and outbound contact centre operations, including post management and document scanning.

Payment Processing

Direct debit services, online payment processing, and donation handling with Gift Aid support.

Real-time Reporting & Analytics

Dashboard access to order status, inventory levels, and trend analysis via bespoke APIs and proprietary platforms.

Integrations & APIs

Bespoke and proprietary API connections for order management, payment processing, and warehouse automation integration with ecommerce platforms.

Location and coverage

Elovate is based at York House, Wetherby Rd, York, YO26 7NH. They serve businesses across Yorkshire and the wider UK.

Frequently asked questions

What ecommerce platforms and systems does Elovate integrate with?
Elovate offers bespoke and proprietary APIs for integration with ecommerce platforms, order management systems, and payment processing tools. The company provides real-time reporting dashboards and automated warehouse management systems. However, specific named platform integrations (such as Shopify, WooCommerce, or Magento) are not detailed on the website. Prospective clients should contact Elovate directly to confirm compatibility with their existing systems.
Does Elovate handle subscription box and kit collation services?
Yes, Elovate specialises in subscription box fulfilment, kit collation, and pack fulfilment services. These expert services include assembly of bundled products, multi-item kits, and recurring subscription orders. The company's in-house printing and mailing capabilities also support customised packaging for these services.
What is Elovate's geographic delivery coverage?
Elovate operates a worldwide delivery network for order dispatch, enabling both domestic UK and international fulfilment. The company is based in York, Yorkshire, and provides logistics solutions to ecommerce sellers nationally and globally.
What sectors and types of products does Elovate specialise in?
Elovate serves multiple sectors including fashion, food and drink, health and beauty, home and garden, pet products, sports, alcohol and drinks, and charity organisations. The company handles both B2C ecommerce and charitable/membership-based logistics, with capabilities for temperature-sensitive or restricted items such as alcohol.
How does Elovate handle returns and customer service?
Elovate provides dedicated returns management services including quality control, processing, and restocking of returned items. The company also offers outsourced customer services and contact centre support to handle customer enquiries and returns requests on behalf of ecommerce sellers.

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